Frequently Asked Questions
Everything you need to know about our luxury knitwear and heritage collections.
What is the standard shipping time for international orders?
International orders are typically delivered within 5-7 business days via our premium courier partners. Please note that delivery times may vary based on local customs processing.
How should I care for my Pringle of Scotland cashmere?
To maintain the quality of your cashmere, we recommend hand washing in lukewarm water with a specialized wool detergent or professional dry cleaning. Always dry flat and away from direct heat.
What is your return policy?
We offer a 28-day return period from the date of receipt. Items must be returned in their original condition, unworn, and with all original tags and packaging intact.
Are taxes and duties included in the final price?
For UK and EU orders, VAT is included. For other international destinations, duties and taxes are calculated at checkout to ensure a seamless delivery experience without hidden costs.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your delivery.
Do you offer a repair service for heritage items?
We take pride in the longevity of our garments. While we do not offer an in-house repair service, we can provide advice on specialist knitwear restoration services to help preserve your investment pieces.